General Warranty Guidelines
Pacific N.W. Marble & Granite countertops are backed by a 2 year limited warranty. Details of the warranty are below, but the guiding principle of the warranty is as follows: "If there is something we didn't do correctly when we manufactured your granite countertop and that manufacturing deficiency causes you a problem with your countertop, we will correct the problem and stand behind our product. Period."
Pacific N.W Marble & Granite Inc. warrants to the owner of the Granite countertop, that we will repair or replace, without charge, the countertop piece if it fails due to any manufacturing defect during the first 2 years after initial installation, except for damage caused by chemical or physical use or abuse. This warranty does not cover countertops that have been moved from their original installed location, and it does not cover the natural characteristics of stone, which include, but are not limited to, color variations, water lines, or surface marks. This warranty also does not cover damage to your countertop caused by items out of our control, such as house settlement, fires, tornados, or other acts of nature.
Pacific N.W. Marble & Granite Inc.’s obligation is limited solely to the repair or replacement, including required labor charges of the Pacific N.W. Marble & Granite Inc. countertop piece in question.